On September 14th, Tech firm Twilio’s CEO Jeff Lawson shared a letter with staff asserting the corporate’s choice to put off 11% of its workforce as a part of a restructuring plan.
In keeping with their website,
Twilio is a buyer engagement platform utilized by a whole lot of 1000’s of companies and greater than ten million builders worldwide to construct distinctive, customized experiences for his or her clients.
We’re identified for democratizing channels like voice, textual content, chat, video, and e-mail by means of APIs, making it simple for each group to construct significant interactions with clients on the channels they like.
However that’s only the start. With Section, the world’s main buyer knowledge platform, we now empower companies to seize first-party buyer knowledge in actual time, analyze it in a single view, and use it to supercharge interactions at scale.
Right here is Lawson’s full letter.
Twilio Corporate Letter PDF by Jim Hoft on Scribd
Within the letter, Lawson mentioned the choice to implement layoffs” are about aligning our investments extra squarely with our priorities, in addition to operating our firm extra effectively general.”
However in a woke world, a lay-off isn’t only a enterprise choice, it has to have an agenda.
This was tremendously tough. For these impacted in the present day, we utilized a rigorous choice course of to look at which roles had been most tightly aligned to our 4 priorities. Equally, we appeared on the dimension of the investments we’ve made and whether or not they’re working for our firm. We finally discovered that some investments not make sense and recognized areas the place we will be extra environment friendly. By no fault of the Twilions impacted in the present day, we’ve curtailed our funding in areas of Go To Market the place clients can succeed with out as a lot human intervention, in addition to making focused adjustments to be extra environment friendly in areas of R&D and G&A.
As you all know, we’re dedicated to changing into an Anti-Racist/Anti-Oppression firm. Layoffs like this may have a extra pronounced impression on marginalized communities, so we had been notably centered on making certain our layoffs – whereas a enterprise necessity in the present day – had been carried out by means of an Anti-Racist/Anti-Oppression lens.
Lawson didn’t elaborate with any precise particulars about what which means.
